FAQs

Payment FAQs

What payment methods do you accept?

We currently accept Visa and Mastercard or if you already have a paypal account, you can make a payment directly from your account. You do NOT need to have a PayPal account to purchase from our site. Simply follow the checkout steps on PayPal's secure website.

Do I have to have a PayPal account to buy from your site?

No, you are not required to have a PayPal account to purchase products on our site. You can input your billing details onto PayPal's secure website to complete your purchase.

How secure is my online order?

All payments are handled by either Paypal or Stripe, depending on which payment method you choose. Both offer some of the most stringent security in the industry. Find out more about security at Stripe and Paypal.

Can I pay for my purchase over the phone instead?

Yes. We can send you an invoice to pay through internet banking. Simply contact us directly on jane.clift@avintagegarden.co.uk and we'll be more than happy to help you with your order.

Delivery FAQs

How quickly will I receive my item?

Delivery will normally be between 2 – 5 working days. Our aim is to dispatch all orders within 3 working days, and will keep you updated with the status of your delivery should there be a delay. All larger parcels are sent by courier and smaller items are sent by Royal Mail

Returns

What is your returns policy?

As most of our products are bespoke, we don't have a 'one size fits all' returns policy. However, if there is a problem with your purchase, please contact us on jane.clift@avintagegarden.co.uk and we'll certainly try to help resolve any issues.

Privacy & Cookies Policy

What is your privacy policy?

This website and it's owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

Cookies

Our website uses cookies, to enable us to track certain information about you, to help us analyse what users are doing when they arrive on our website. This analytical information, helps us to understand which parts of the site are most popular as well as areas of the site that may need improving due to a lower number of visits.

How do I opt out?

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.